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MagicBreaks Reviews

We take your feedback seriously, your experience is very important to us.

 

We use Feefo, the independent business review experts to collate your feedback. All reviews and opinions are publicly displayed and used to calculate our customer service score which is based on the percentage of positive reviews we receive.

 

We are delighted to have been awarded the Platinum Trusted Service Award by Feefo for consistently achieving a score of 95% or higher three years in a row!

What are people saying about MagicBreaks

Average Customer Rating: 4.8/5
Independent Service Rating based on 119 verified reviews
Read all reviews
Independent Service Rating based on 119 verified reviews
Customer rating:
"Absolutely brilliant L, so friendly and helpful and pleasure to deal with. I had lots of questions and the lady I spoke with was very knowledgable."
Thank you for taking the time to share your feedback with us.

We are thrilled to know that a member of our team were on hand to assist, answering any questions you may have had and providing you with exceptional customer service.

We wish you a truly magical trip in the meantime.

Kind regards,
Christina
Customer rating:
"Very friendly and helpful. Responsive event outside of normal working hours"
Thank you for sharing your feedback with us. We are delighted to know that our team were of assistance, providing you with exceptional customer service.

We remain at your disposal should you have any questions in the meantime.

Kind regards,
Christina
Customer rating:
"Excellent service given by Rachel Rennie, disappointed I couldn’t complete online booking."
Thank you for taking the time to share your feedback with us.

We are sorry to hear that you experienced issues completing the online booking journey, however am happy to head that a member of our team were on hand to assist.

Please do let us know if you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"Dawn was really helpful from the start nothing was too much bother to check. No pressure to book at all which was refreshing."
Thank you for sharing your positive feedback and for giving us a 5* rating. We are very happy to know that a member of our team were of assistance and provided you with exceptional customer service. We wish you a magical trip in the meantime.

Kind regards,
Christina
Customer rating:
"We were struggling to book a package holiday to Disney, Paris for our family. We tried several other companies, but they couldn’t “do” everything we wanted. After looking on Magic Breaks website we decided to ring and ask several questions. After speaking to Emma who answered everything ….we booked ...."
Thank you for sharing your positive feedback with us. We are delighted to know that one of our agents have provided exceptional customer service and were of assistance in making your booking. We remain at your disposal should you have any further questions in the meantime and we wish you a truly magical trip.

Kind regards,
Christina
Customer rating:
"Was easy to book, lovely to speak to someone on the phone rater than just by computer. All booked quickly and all questions answered."
Thank you for the great feedback! We hope you're now looking forward to a magical break!
Customer rating:
"Excellent service, couldn't have made it easier. Thanks Dawn! 😁"
Thank you for the great feedback! Dawn will be thrilled. We wish you a magical holiday.
Customer rating:
"Amazing service - very friendly and helpful and so good just to speak to somebody on the phone!"
Thank you for the 5* review - we hope you're looking for a magical holiday!
Customer rating:
"Nothing was too much hastle, I missed the payment deadline without realising and didn’t get any stick at all. They also changed the booking for no extra chsrge"
Thank you for the great feedback! We hope you're looking forward to a magical holiday.
Customer rating:
"Great helpful service from Amy! Thank you"
Thank you for taking the time to leave a review, Amy will be thrilled with your feedback.
Customer rating:
"So helpful and clear! I was having some technical issues booking my holiday and the lovely Simon was such a huge help! I cant wait for our first ever trip!"
Thank you for taking the time to share your recent booking experience with us, we will pass on your kind comments to Simon.
Customer rating:
"Splendid work by Lisa in the Magic Breaks team in working through some difficult challenges on dates and pricing."
Thank you for taking the time to share your recent experience with us. We will pass on your kind words to Lisa.
Customer rating:
"Excellent from start to finish"
Thank you for the great feedback and 5* review!
Customer rating:
"Couldn’t book online as a error kept coming up but a very polite and helpful customer service person booked over the phone in very little time."
Thank you for sharing your feedback with us. We'd be really grateful if you could share the error you experienced online in more detail with us on anna@magicbreaks.co.uk.
Customer rating:
"I would recommend them and this is the 2nd time I have used them. They are helpful and nothing seems to much for them."
Thank you for taking the time to leave your feedback. We're so pleased to hear that you were happy with your MagicBreaks experience and have chosen to book with us for a second time. We wish you a magical holiday!
Customer rating:
"We had compared many aspects of a holiday to Disney separately but decided to go with magicbreaks as I had a lot of concerns, the staff member Emma S addressed all of them for me.

We have a son that has adhd and ASD and so she talked me through all the processes involved to help make..."
Thank you for taking the time to share your recent booking experience with us, we're so pleased Emma was able to assist you and answer all your questions, we hope you're looking forward to a magical break!
Customer rating:
"Lisa helped me with my booking, she was friendly and efficient and made the whole process very smooth."
Thank you for sharing your recent experience with us. We will pass on your kind words to Lisa. We wish you a magical holiday.
Customer rating:
"Lisa was extremely helpful and very easy to talk too when booking our holiday and answering any questions we had. Brilliant customer service ❤️"
We're so pleased to hear this, thank you for sharing your recent experience. We will pass on your kind words to Lisa.
Customer rating:
"The agent we dealt with, Dawn, was very efficient and helpful. She made us feel like we were special customers."
Thank you for sharing your feedback with us, Dawn is a great asset to the team.
Customer rating:
"Dawn was lovely and very attentive even when I have gone back to her with more questions"
Thank you for taking the time to share your feedback on your recent booking experience, we will pass on your kind comments to Dawn.
Customer rating:
"Great customer service. Answered all of my queries quickly and promptly."
That's great to hear, thank you for sharing your recent experience with us.
Customer rating:
"Fantastic service from Dawn, when I called to book my booking to Disneyland Paris. Dawn was so helpful and patient with myself and supportive. Such a lovely telephone manner and great customer service, thanks Dawn."
Thank you for taking the time to share your feedback with us. We wish you a magical holiday.
Customer rating:
"Easy to use website and very helpful staff"
Thank you for the great feedback!
Customer rating:
"Amy was our representative for our Disney holiday in 2022. From the start dealing with my son and finding him the best deal at a great price, going through everything of what he can get and what he needs to make this special holiday perfect. Helping with information on his poorly mum. Also took the..."
Thank you for your incredibly detailed and special review, we will pass on your kind words to Amy.
Customer rating:
"From the first chat with an advisor at Magic Breaks I was impressed!! However, when talking to Dawn I was just filled with confidence with the whole thing… it’s the first time we’ve booked a “package holiday” to Disney and we’re so flipping excited!! 👏"
What a wonderful review, we are so pleased you took the time to share your feedback with us. We will pass on your feedback to Dawn who will be so pleased with your kind comments.
Customer rating:
"I had lots of questions and Magic Breaks were patient and came up with solutions. Very good service and very happy with our booking. Thank you!"
Thank you for the 5* review and for taking the time to share your feedback with us. We hope you have a magical holiday.
Customer rating:
"Dawn was incredibly helpful with my booking and explaining what I needed to do to be able to link my booking to the Disney app so I can book things in advance. The phones were very busy when I initially tried to get through so perhaps more staff during peak times would be helpful. Would highly recommend"
Thank you for sharing your great feedback with us. We are so pleased to hear you would recommend us and you received great service from Dawn. We will share your kind comments with her. We hope you're looking forward to a magical holiday.
Customer rating:
"I would recommend one hundred per cent"
Thank you for taking the time to share your recent experience with us. We really appreciate it. We wish you a magical holiday.
Customer rating:
"Dawn who helped me book my holiday was absolutely amazing nothing was to much trouble she was brilliant and I can't wait to go away in September"
What a fantastic review, were so pleased to hear your comments regarding Dawn, she too with be thrilled. Thank you for taking the time to share your feedback with us.
Customer rating:
"I was a bit dubious at first about calling because even though everyone says they are really easy to book with i had been told that there is always such a long wait on the phone to be answered.I called on the morning that the new summer bookings went live so i was expecting a very long wait however i..."
Thank you for sharing your detailed feedback with us. We're so pleased to hear Gail could you secure you a good deal and a longer stay too! We hope you have a magical time.
Customer rating:
"Dawn on the telephone was amazing! She helped me book our holiday and talked me through each step with clear information. She was really happy, cheerful, friendly and helpful, exactly what you want when booking a magical family holiday!"
What a lovely review, thank you for sharing this with us. We will of course pass on your kind comments to Dawn.
Customer rating:
"Brilliant customer service and care. Dawn who dealt with our booking was so pleasant and helpful. Would highly recommend"
Thank you for sharing your recent booking experience with us. We will pass on your kind comments to Dawn.
Customer rating:
"great fast service, Emma very knowledgeable about all offers, very easy to book."
Thank you for the lovely feedback, Emma is a highly valued member of our team.
Customer rating:
"They tried to book a specific holiday for 10 days and nature’s village turns out it’s impossible :( but they tried and they also managed to book us in compass club for 5 days. And we’re extremely helpful. Lady was lovey and done all she could to make our booking stress free"
Thank you for sharing your recent experience, we're so grateful you took the time to relay your feedback.
Customer rating:
"Easy to book with, the lady I spoke to was very friendly, helpful couldn’t recommend her enough. She was very knowledgeable and answered all the questions I had"
Thank you for sharing this with us, we're thrilled to hear about your experience with our team.
Customer rating:
"Dawn who supported our booking was wonderful, engaging and super helpful. I could not have wished for a better experience"
What lovely feedback, thank you for sharing this with us.
Customer rating:
"Easy to book and very helpful
Great communication and help"
Thank you for the great review and feedback!
Customer rating:
"Amy was fantastic! Explained everything and made sure we got the best"
Thank you for your kind words, it's great to hear you feel this way.
Customer rating:
"I had seen a deal online for Disneyland Paris, but I wanted to book through magic breaks as I have done before. I called and spoke to Amy who was extremely helpful and she even got me a better price. She made me feel like nothing was too much trouble just like the previous staff I have spoken to there..."
What a lovely review, thank you so much for taking the time to share this with us. We will of course pass on your kind words to Amy who will be thrilled.
Customer rating:
"Dawn was very helpful with helping me book my holiday, she has gone above and beyond to help me. I have had to make slight adjustments since making my booking but even this has been easy to do."
Thank you for sharing this with us, we will pass on your kind comments to Dawn. We wish you a magical holiday.
Customer rating:
"Easy website to use and the prices are good. Have booked and paid deposit. Hopefully the rest of my experience with magic breaks will be as good."
Thank you for sharing your recent booking experience with us. We look forward to sending you on a magical holiday!
Customer rating:
"Excellent customer service from a lovely lady called Dawn. She listened to all my requirements. And found us our perfect trip."
This is great to hear, we'll pass on your kind words to Dawn. We hope you have a magical trip.
Customer rating:
"Was looking at deals on Disneyland Paris and MagicBreaks had it all ..loads of options and great prices. Just what we were looking for."
Thank you for taking the time to leave a review. It's great to hear that you were pleased with your MagicBreaks booking experience. We wish you a magical holiday to Disneyland Paris!
Customer rating:
"Faye provided a great service. Promptly booking us a cruise, keeping in touch and sorting things out very efficiently. Magic Breaks have been great with refunds in the pandemic, I have full faith in them."
Thank you for sharing this feedback with us on your recent booking experience, we wish you a magical cruise.
Customer rating:
"Magic Breaks travel sales consultant, Amy Stevens, went above and beyond to make sure we could have the holiday we wanted. Exceptional service. Thank you Amy!"
Thank you for sharing your feedback with us. We will pass on your kind comments to Amy. We wish you a magical holiday.
Customer rating:
"Rachel at the other end the phone was more than helpful, she answered all my questions and was confident to go ahead with booking"
Thank you for the 5* review and great feedback. We hope you have a magical holiday!
Customer rating:
"The Customer support i received helped me through each stage of my booking was excellent. I now have the perfect surprise for my children."
Thank you for taking the time to leave a review of your customer service experience with us. We wish you a magical holiday and hope the children love their surprise!
Customer rating:
"The original trip has been delayed/cancelled now due to COVID restrictions and closure of Disneyland Paris but Faye Foat was always very professional and responsive to any questions or concerns that we had."
Thank you for taking the time to leave your feedback with us. If you have some further feedback on how we could have achieved 5* we would love to hear it? We're always trying to improve our customers experience and strive to offer 5* service to all our customers.
Customer rating:
"Second time booking with magicbreaks as our first trip was cancelled, after receiving a refund thought we’d try again......very helpful staff and great service"
We're so pleased to hear you have chosen to re-book with us. We wish you a magical holiday!
Customer rating:
"Have been using magic breaks for a few years now and always found them very competitive and have a great customer service!!"
Thank you for the 5* review. It's great to hear you have booked with us before. We hope to hear from you again soon.
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